Refund, Return & Exchange Policy

We want you to feel confident when shopping with Vrenza Studio. We guarantee that every product we sell will be as pictured and described and free from defects. If you receive an item that does not meet this guarantee, we will provide a full refund or replacement, as applicable.

Important: This policy applies only to individual retail customers purchasing directly from vrenzastudio.shop for personal use. It does not apply to resellers, wholesale customers, or bulk/B2B buyers. Orders placed through reseller or B2B channels are governed by separate wholesale terms agreed upon at the time of purchase and are not eligible for return or refund under this policy.

1. 7-Day Return & Exchange Policy

You can request a return or exchange within 7 days from the date you receive your order, provided the item meets all applicable return conditions outlined below.

We want you to love what you order. If something isn’t right, please contact us within the 7-day return period so we can assist you.

2. Return Options

A. Return Pick-Up

In select locations, we offer a free return pick-up service. If this service is available at your location, the option will be shown when you submit your return request.

B. Self-Ship

If return pick-up is not available in your area, you may return the item using a courier service.

Once the returned item is received and verified as meeting our return conditions, we will reimburse reasonable return shipping costs.

To request reimbursement, please email us a scanned copy or clear photo of your courier receipt for validation.

3. Return Conditions

To be eligible for a return or exchange:

The return request must be submitted within 7 days of receiving the order.
The item must be unused and unworn.
The item must not have been washed, altered, damaged, or otherwise modified.
All original tags, labels, packaging, and accessories must remain intact.
The product must be returned in a condition suitable for resale, subject to applicable hygiene requirements.

We reserve the right to refuse a return or exchange if the product does not meet these conditions.

4. Non-Returnable & Final-Sale Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

Earrings, rings, and other pierced or intimately worn jewellery, unless the item arrives damaged or defective.
Items purchased during clearance or final-sale promotions.
Products specifically marked as “Final Sale” at the time of purchase.
Digital products, gift cards, and downloadable content.

This exclusion does not affect your rights in relation to products that arrive damaged, defective, incorrect, or materially different from their description, where applicable.

5. Exchanges

We offer exchanges for an alternate size, colour, or design, subject to product availability.

If your requested replacement is unavailable, we will process a refund instead, subject to the applicable return conditions.

Please note that exchange availability may vary depending on stock levels at the time your request is processed.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged,
Defective,
Incorrect, or
Not materially as pictured or described,

please contact us as soon as possible after delivery.

We will review the issue and, where the claim is verified, provide an appropriate replacement or full refund.

For faster assistance, please include your order number, a description of the issue, and clear photos of the product and packaging where applicable.

7. Refund Processing

Once we receive and inspect your returned item, we will confirm whether it meets the applicable return conditions.

Approved refunds will generally be processed within 5–7 business days after we receive the returned item.

Refunds will be issued to your original payment method, subject to the processing timelines of your bank, payment provider, or card issuer.

8. How to Start a Return or Exchange

To request a return or exchange:

Email us at support@vrenzastudio.shop with your order number and the reason for your return or exchange.
Make sure your request is submitted within 7 days of receiving your order.
We’ll confirm whether return pick-up is available in your area.
If pick-up is unavailable, we’ll provide self-ship instructions.
Once we receive and inspect the returned item, we’ll process your refund or exchange, as applicable.